Refund Policy
Last updated October 3, 2026
Who refunds what depends on what you bought. Here is how it works for TapAndLaunch and for the apps people build with it.
If you bought something in someone's app
The business that built the app is the seller. TapAndLaunch is the software they use, and your payment goes to that business, not to us. So refunds, returns and complaints about a purchase are handled by that business.
- Contact the business first. Your Stripe receipt shows how to reach them.
- If they cannot resolve it, you can ask your card issuer or bank about a dispute.
- TapAndLaunch cannot refund these payments because we never receive the money.
If you run an app and need to refund a customer
Refunds on card payments are made from your own Stripe dashboard. When a payment is fully refunded, the order shows as "Refunded" in your TapAndLaunch dashboard.
Our own charges
We do not currently charge for TapAndLaunch. If we introduce paid plans, the refund terms will be shown clearly before you pay.
Questions
Email support@tapandlaunch.com. We will point you in the right direction, even when the refund is the business's to give.
TapAndLaunch is operated by Viradeth and Friends, Seattle, Washington. Questions? Email support@tapandlaunch.com.